Welcome to our 2022 Customer Service newsletter.  This year we will focus on multiple teams in each newsletter throughout the year.  We hope you enjoy learning more about Customer Service and find the other information included helpful. 

Please note that VSG will be closed on Monday, September 5th, for Labor Day.

Light Duty Technical Support Team

Light Duty Technical Support

  • Responsible for assisting with technical lift issues via calls and email
  • Resource for equipment & parts order status
  • Assists with part lookup inquiries
  • Warranty Management
  • Methods to contact Light Duty Technical Support: 800.445.5438 option # 4 or [email protected]

Current Team Members: Customer Service Supervisor: Yancy York, Team Lead: Cody Turner, Technical Support: Cory Hoagland, Tyler Carson, Jason Tucker, Calyb Bentley, Sean Cleary, Alex Curran, Cory Burch, Brian Amick

Employee Spotlight

Cory Burch, Technical Product Consultant

Hire Date: Jan 2022 

My life: I’ve lived in Madison, IN. my entire life, attending Madison Consolidated High School and then Ivy Tech. I have an Associate’s Degree in Applied Science Automotive Technology and for the past 10 years, worked in various GM dealerships, either as a technician or service advisor. My lovely wife is Chelsea Burch, who also works at VSG as Team Lead for the Order Management department and we have been together for 8 years. 

Hobbies: Working on cars and nearly anything else with an engine. Camping, racing, and traveling with my lovely wife are also my favorite past time. 

Favorite Teams: N/A 

Brian Amick, Technical Product Consultant

Hire Date: August 8, 2022

My Life: I’m a native of Jefferson County but traveled around for several years, living in Shanghai, China, Clarksville, TN, and Lagrange, KY. My wife, Kristi, and I now reside near Deputy, IN. I earned a BS in Organizational Leadership from Bethel University. Prior to joining VSG, I worked for Dow Corning/Dow Chemical for 30 years, during which time I held a variety of roles in Operations, Safety and Loss Prevention, and Production Scheduling.

Hobbies: Fishing, hiking, gardening, mowing grass, and playing with my grandkids.

Favorite teams: My wife and I are fans of the Indiana Hoosiers, Tennessee Volunteers, and the Indianapolis Colts.

Important Training Dates:

Quarterly Service Meeting via Teams is scheduled for Friday, September 16th at 8:00 am EST.

Class Name Days Dates Location Cost
HD Service Training – Madison   Class is Full 3 Sep 12 – 14 Madison, IN $149.00
HD Service Training – Madison   Class is Full 3 Oct 10 – 12 Madison, IN $149.00
HD Sales Class – Madison 3 Oct 18 – 20 Madison, IN $0.00
LD & Wheel Service – Sales Class – Detroit 2 Aug 30 – 31 Detroit, MI $0.00
LD & Wheel Service-Install/Service-Calif. Class is Full 4 Aug 23 – 26 Lake Elsinore, CA $149.00
LD & Wheel Service-Install/Service-Madison Class is Full 4 Sep 26 – 29 Madison, IN $149.00
LD & Wheel Service-Service Overview – Vegas* 2 Oct 31 – Nov 1 Las Vegas, NV $99.00
Lift Inspector Certification Class 5 Oct 3 – Oct 7 Madison, IN $0.00
LD & Wheel Service-Install/Service – Jax   Class is Full 4 Dec 6 – 9 Jacksonville, FL $149.00

Common Questions for Light Duty:

How do I adjust 2 post cables so my locks hit at the same time? Please refer to the video links below:

https://rotarylift.com/videos/90-know-how-two-post-cable-adjustment/

 

What type of fluid do I use in my lift? Answer:

ISO/AW32 or equivalent except for the YA12 and RLP/FS77, where ATF Dextron III is preferred.

 

Do I need an Asymmetric lift, or a symmetric lift, and what’s the difference?

Here is a video to help explain that:

https://rotarylift.com/videos/asymmetric-vs-symmetric/

Employee Spotlight

Donnie Bruther “Boomer” Retirement

After 45 years with Rotary Lift, Donnie Bruther “Boomer”, will be retiring on September 1, 2022.  Through the years, Donnie has held many roles and been involved with your product in some form or fashion.  Please join us in congratulating Donnie and wishing him the best as he starts a new chapter.

Pictured to the right, Donnie’s Senior Picture circa 1974 – He is one of a kind!

Boomer’s Background – A History

We invite you to jump on social media and share your comments with “Boomer”!

ServAll Team

Michelle Holman, Servall Product Consultant

Michelle recently came to VSG at the end of July 2022. She was previously a Customer Service Representative at the Madison BMV. She also comes from over 4 years of retail management at the Madison Shoe Sensation. She has always enjoyed working with the public and looks forward to growing in her career in Customer Service here at VSG.

Hire Date: July 2022

Hobbies: Keeping up with my kid, my partner Josh and his younger sister, Maddie, and our home life keeps me busy most of the time! I enjoy art, cooking, baking, enjoying the outdoors, and I love to spend time with family and friends.

My Life: I have lived in Madison for about 11 years. I grew up in the Oregon/Washington area where the other half of my family still resides. I moved to Madison when I was 17 shortly before giving birth to my son, Klayton (11). My life basically revolves around my family and doing the best I can for them!

Olivia Bramer, ServAll Product Consultant

Olivia started with VSG in ServAll in August of 2022. Prior to her time at VSG she was a Customer Service Representative at the Madison BMV. In her short time here, she has done follow-ups and some dispatches. She is still learning but is excited to see how she progresses.

Hire Date: August 2022

Hobbies: I enjoy watching shows like Parks & Rec, the Office, Letterkenny, etc., spending time with my husband, and cooking.

My Life: I was born and raised in Morehead, KY, and then moved to Madison in 2019/2020. I have two brothers, Christopher (older) and Cameron (younger). My best friends are my grandparents (they’re truly the best people on this planet).  My husband, Stuart, and I met in college at Morehead State University and have been together ever since. We just purchased our home in March, got our puppy in April, and then got married in May, so 2022 has been a big year for us.

Lunati Garage (Digital Content Tool)

Including online Price BookPrice Lookup Tool

Utilize Lunati Garage to obtain immediate information for parts lookup, price inquiries, installation questions, and more!

  • The following information can be found on Lunati Garage:
  • Manuals (Service, Operation/Installation), Parts Breakdown
  • Training Manuals (Sales & Service) (Digital Print and Videos)
  • Field Bulletins and Communications
  • Warranty Policy and Procedure Handbook
  • Marketing & Sales Material (Digital Catalogs and Videos)
  • Pricing, Lead Times, Promotions, and more!

To sign up for Lunati Garage, send an e-mail to [email protected] with the information following:

  • Company Name, VSG Account #, Address, Contact Name, Email, Cell #.

Once you have access, you can connect to Lunati Garage via Web Browser or Mobile Apps: Web Access: https://lunatigarage.vsgdover.com/

If you have any questions, please contact [email protected]

Thank You

We hope you enjoyed meeting the Customer Service teams.

Thank you for your business and partnership!

 

Tammy Harmon
Director of Customer Service

https://vsgdover.com/social-media/

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