{"id":253211,"date":"2022-08-17T13:51:17","date_gmt":"2022-08-17T13:51:17","guid":{"rendered":"https:\/\/vsgdover.com\/?p=253211"},"modified":"2022-08-25T16:15:08","modified_gmt":"2022-08-25T16:15:08","slug":"customer-service-newsletter-august-2022","status":"publish","type":"post","link":"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/","title":{"rendered":"Customer Service Newsletter &#8211; August 2022"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;31px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Welcome to our 2022 Customer Service newsletter.\u00a0 This year we will focus on multiple teams in each newsletter throughout the year.\u00a0 We hope you enjoy learning more about Customer Service and find the other information included helpful.\u00a0<\/p>\n<p><strong>Please note that VSG will be closed on Monday, September 5<sup>th<\/sup>, for Labor Day.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Light Duty Technical Support Team<\/h2>\n<p><strong><u>Light Duty Technical Support<\/u><\/strong><\/p>\n<ul>\n<li>Responsible for assisting with technical lift issues via calls and email<\/li>\n<li>Resource for equipment &amp; parts order status<\/li>\n<li>Assists with part lookup inquiries<\/li>\n<li>Warranty Management<\/li>\n<li>Methods to contact Light Duty Technical Support: 800.445.5438 option # 4 or technicalsupport@vsgdover.com<\/li>\n<\/ul>\n<p>Current Team Members: Customer Service Supervisor: Yancy York, Team Lead: Cody Turner, Technical Support: Cory Hoagland, Tyler Carson, Jason Tucker, Calyb Bentley, Sean Cleary, Alex Curran, Cory Burch, Brian Amick<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Employee Spotlight<\/h1>\n<p><span><strong>Cory Burch, Technical Product Consultant <\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span><strong>Hire Date: Jan 2022<\/strong><\/span><span>\u00a0<\/span><\/p>\n<p><span><strong>My life: <\/strong><\/span>I&#8217;ve lived in Madison, IN. my entire life, attending Madison Consolidated High School and then Ivy Tech. I have an Associate&#8217;s Degree in Applied Science Automotive Technology and for the past 10 years, worked in various GM dealerships, either as a technician or service advisor. My lovely wife is Chelsea Burch, who also works at VSG as Team Lead for the Order Management department and we have <span>been together for 8 years.<\/span><span>\u00a0<\/span><\/p>\n<p><span><strong>Hobbies: <\/strong><\/span><span>Working on cars and nearly anything else with an engine. Camping, racing, and traveling with my lovely wife are also my favorite past time.<\/span><span>\u00a0<\/span><\/p>\n<p><span><strong>Favorite Teams: <\/strong><\/span><span>N\/A<\/span><span>\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/Cory-Burch.png&#8221; title_text=&#8221;Cory-Burch&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Brian Amick, Technical Product Consultant <\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Hire Date: August 8, 2022<\/strong><\/p>\n<p><strong>My Life: <\/strong>I&#8217;m a native of Jefferson County but traveled around for several years, living in Shanghai, China, Clarksville, TN, and Lagrange, KY. My wife, Kristi, and I now reside near Deputy, IN. I earned a BS in Organizational Leadership from Bethel University. Prior to joining VSG, I worked for Dow Corning\/Dow Chemical for 30 years, during which time I held a variety of roles in Operations, Safety and Loss Prevention, and Production Scheduling.<\/p>\n<p><strong>Hobbies:<\/strong> Fishing, hiking, gardening, mowing grass, and playing with my grandkids.<\/p>\n<p><strong>Favorite teams: <\/strong>My wife and I are fans of the Indiana Hoosiers, Tennessee Volunteers, and the Indianapolis Colts.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/Welcome-Brian-Amick.jpg&#8221; title_text=&#8221;Brian-Amick&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Important Training Dates:<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Quarterly Service Meeting<\/strong> via Teams is scheduled for Friday, September 16<sup>th<\/sup> at 8:00 am EST.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"387\"><strong>Class Name<\/strong><\/td>\n<td width=\"47\"><strong>Days<\/strong><\/td>\n<td width=\"105\"><strong>Dates<\/strong><\/td>\n<td width=\"80\"><strong>Location<\/strong><\/td>\n<td width=\"52\"><strong>Cost<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"387\"><span style=\"text-decoration: line-through;\">HD Service Training \u2013 Madison<\/span>\u00a0\u00a0 Class is Full<\/td>\n<td width=\"47\">3<\/td>\n<td width=\"105\">Sep 12 &#8211; 14<\/td>\n<td width=\"80\">Madison, IN<\/td>\n<td width=\"52\">$149.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\"><span style=\"text-decoration: line-through;\">HD Service Training \u2013 Madison<\/span>\u00a0\u00a0 Class is Full<\/td>\n<td width=\"47\">3<\/td>\n<td width=\"105\">Oct 10 &#8211; 12<\/td>\n<td width=\"80\">Madison, IN<\/td>\n<td width=\"52\">$149.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\">HD Sales Class \u2013 Madison<\/td>\n<td width=\"47\">3<\/td>\n<td width=\"105\">Oct 18 \u2013 20<\/td>\n<td width=\"80\">Madison, IN<\/td>\n<td width=\"52\">$0.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\">LD &amp; Wheel Service \u2013 Sales Class &#8211; Detroit<\/td>\n<td width=\"47\">2<\/td>\n<td width=\"105\">Aug 30 \u2013 31<\/td>\n<td width=\"80\">Detroit, MI<\/td>\n<td width=\"52\">$0.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\"><span style=\"text-decoration: line-through;\">LD &amp; Wheel Service-Install\/Service-Calif. <\/span>Class is Full<\/td>\n<td width=\"47\">4<\/td>\n<td width=\"105\">Aug 23 \u2013 26<\/td>\n<td width=\"80\">Lake Elsinore, CA<\/td>\n<td width=\"52\">$149.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\"><span style=\"text-decoration: line-through;\">LD &amp; Wheel Service-Install\/Service-Madison<\/span> Class is Full<\/td>\n<td width=\"47\">4<\/td>\n<td width=\"105\">Sep 26 &#8211; 29<\/td>\n<td width=\"80\">Madison, IN<\/td>\n<td width=\"52\">$149.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\">LD &amp; Wheel Service-Service Overview \u2013 Vegas*<\/td>\n<td width=\"47\">2<\/td>\n<td width=\"105\">Oct 31 \u2013 Nov 1<\/td>\n<td width=\"80\">Las Vegas, NV<\/td>\n<td width=\"52\">$99.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\">Lift Inspector Certification Class<\/td>\n<td width=\"47\">5<\/td>\n<td width=\"105\">Oct 3 \u2013 Oct 7<\/td>\n<td width=\"80\">Madison, IN<\/td>\n<td width=\"52\">$0.00<\/td>\n<\/tr>\n<tr>\n<td width=\"387\"><span style=\"text-decoration: line-through;\">LD &amp; Wheel Service-Install\/Service \u2013 Jax<\/span>\u00a0\u00a0 Class is Full<\/td>\n<td width=\"47\">4<\/td>\n<td width=\"105\">Dec 6 \u2013 9<\/td>\n<td width=\"80\">Jacksonville, FL<\/td>\n<td width=\"52\">$149.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Common Questions for Light Duty:<\/h1>\n<p>How do I adjust 2 post cables so my locks hit at the same time? Please refer to the video links below:<\/p>\n<p><a href=\"https:\/\/rotarylift.com\/videos\/90-know-how-two-post-cable-adjustment\/\">https:\/\/rotarylift.com\/videos\/90-know-how-two-post-cable-adjustment\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>What type of fluid do I use in my lift? Answer:<\/p>\n<p><span style=\"color: #0000ff;\">ISO\/AW32 or equivalent except for the YA12 and RLP\/FS77, where ATF Dextron III is preferred.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Do I need an Asymmetric lift, or a symmetric lift, and what\u2019s the difference?<\/p>\n<p>Here is a video to help explain that:<a href=\"https:\/\/rotarylift.com\/videos\/asymmetric-vs-symmetric\/\"><\/a><\/p>\n<p><a href=\"https:\/\/rotarylift.com\/videos\/asymmetric-vs-symmetric\/\">https:\/\/rotarylift.com\/videos\/asymmetric-vs-symmetric\/<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Employee Spotlight<\/h1>\n<p><strong>Donnie Bruther \u201cBoomer\u201d Retirement <\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>After 45 years with Rotary Lift, Donnie Bruther \u201cBoomer&#8221;, will be retiring on September 1, 2022.\u00a0 Through the years, Donnie has held many roles and been involved with your product in some form or fashion.\u00a0 Please join us in congratulating Donnie and wishing him the best as he starts a new chapter.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Pictured to the right, Donnie&#8217;s Senior Picture circa 1974 &#8211; <strong>He is one of a kind!<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/DonnieBruther-Senior-1974-75-1.jpg&#8221; title_text=&#8221;DonnieBruther-Senior-1974-75-1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;68%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #ff0000;\"><b>Boomer\u2019s Background \u2013 A History<\/b><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/Boomer-Timeline.jpg&#8221; title_text=&#8221;Boomer-Timeline&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We invite you to jump on social media and share your comments with &#8220;Boomer&#8221;!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/www.facebook.com\/VehicleServiceGroup\/&#8221; button_text=&#8221;Share on Facebook&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>ServAll Team<\/h1>\n<p><strong>Michelle Holman, <em>Servall Product Consultant<\/em><\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Michelle recently came to VSG at the end of July 2022. She was previously a Customer Service Representative at the Madison BMV. She also comes from over 4 years of retail management at the Madison Shoe Sensation. She has always enjoyed working with the public and looks forward to growing in her career in Customer Service here at VSG.<\/p>\n<p><strong>Hire Date: <\/strong>July 2022<\/p>\n<p><strong>Hobbies: <\/strong>Keeping up with my kid, my partner Josh and his younger sister, Maddie, and our home life keeps me busy most of the time! I enjoy art, cooking, baking, enjoying the outdoors, and I love to spend time with family and friends.<\/p>\n<p><strong>My Life: <\/strong>I have lived in Madison for about 11 years. I grew up in the Oregon\/Washington area where the other half of my family still resides. I moved to Madison when I was 17 shortly before giving birth to my son, Klayton (11). My life basically revolves around my family and doing the best I can for them! <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/Michelle-Holman.jpg&#8221; title_text=&#8221;Michelle-Holman&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Olivia Bramer, <em>ServAll Product Consultant<\/em><\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Olivia started with VSG in ServAll in August of 2022. Prior to her time at VSG she was a Customer Service Representative at the Madison BMV. In her short time here, she has done follow-ups and some dispatches. She is still learning but is excited to see how she progresses.<\/p>\n<p><strong>Hire Date:<\/strong> August 2022<\/p>\n<p><strong>Hobbies: <\/strong>I enjoy watching shows like Parks &amp; Rec, the Office, Letterkenny, etc., spending time with my husband, and cooking.<\/p>\n<p><strong>My Life: <\/strong>I was born and raised in Morehead, KY, and then moved to Madison in 2019\/2020. I have two brothers, Christopher (older) and Cameron (younger). My best friends are my grandparents (they\u2019re truly the best people on this planet).\u00a0 My husband, Stuart, and I met in college at Morehead State University and have been together ever since. We just purchased our home in March, got our puppy in April, and then got married in May, so 2022 has been a big year for us.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/Olivia-Bramer.jpg&#8221; title_text=&#8221;Olivia-Bramer&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Lunati Garage (Digital Content Tool)<\/h1>\n<p><strong>Including online Price Book<\/strong> &#8211; <span style=\"color: #ff0000;\">Price Lookup Tool<\/span><\/p>\n<p>Utilize Lunati Garage to obtain immediate information for parts lookup, price inquiries, installation questions, and more!<\/p>\n<ul>\n<li>The following information can be found on Lunati Garage:<\/li>\n<li>Manuals (Service, Operation\/Installation), Parts Breakdown<\/li>\n<li>Training Manuals (Sales &amp; Service) (Digital Print and Videos)<\/li>\n<li>Field Bulletins and Communications<\/li>\n<li>Warranty Policy and Procedure Handbook<\/li>\n<li>Marketing &amp; Sales Material (Digital Catalogs and Videos)<\/li>\n<li>Pricing, Lead Times, Promotions, and more!<\/li>\n<\/ul>\n<p>To sign up for Lunati Garage, send an e-mail to <a href=\"mailto:Lunatigarage@vsgdover.com\">Lunatigarage@vsgdover.com<\/a> with the information following:<\/p>\n<ul>\n<li>Company Name, VSG Account #, Address, Contact Name, Email, Cell #.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/08\/Lunati-VSG-Homepage.jpg&#8221; title_text=&#8221;Lunati-VSG-Homepage&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Once you have access, you can connect to Lunati Garage via Web Browser or Mobile Apps:\u00a0Web Access: <a href=\"https:\/\/lunatigarage.vsgdover.com\/\">https:\/\/lunatigarage.vsgdover.com\/<\/a><\/p>\n<p>If you have any questions, please contact <a href=\"mailto:Lunatigarage@vsgdover.com\">Lunatigarage@vsgdover.com<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Thank You<\/h1>\n<h3>We hope you enjoyed meeting the Customer Service teams.<\/h3>\n<h3>Thank you for your business and partnership!<\/h3>\n<p>&nbsp;<\/p>\n<p>Tammy Harmon<br \/>Director of Customer Service<\/p>\n<p><a href=\"https:\/\/vsgdover.com\/backup\/social-media\/\">https:\/\/vsgdover.com\/backup\/social-media\/<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to our 2022 Customer Service newsletter.\u00a0 This year we will focus on multiple teams in each newsletter throughout the year.\u00a0 We hope you enjoy learning more about Customer Service and find the other information included helpful.\u00a0 Please note that VSG will be closed on Monday, September 5th, for Labor Day.Light Duty Technical Support Team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[51],"tags":[],"table_tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.8 (Yoast SEO v20.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Newsletter - August 2022 - Vehicle Service Group<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Newsletter - August 2022\" \/>\n<meta property=\"og:description\" content=\"Welcome to our 2022 Customer Service newsletter.\u00a0 This year we will focus on multiple teams in each newsletter throughout the year.\u00a0 We hope you enjoy learning more about Customer Service and find the other information included helpful.\u00a0 Please note that VSG will be closed on Monday, September 5th, for Labor Day.Light Duty Technical Support Team [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Vehicle Service Group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/VehicleServiceGroup\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-17T13:51:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-25T16:15:08+00:00\" \/>\n<meta name=\"author\" content=\"admin-v\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin-v\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/\",\"url\":\"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/\",\"name\":\"Customer Service Newsletter - August 2022 - Vehicle Service Group\",\"isPartOf\":{\"@id\":\"https:\/\/vsgdover.com\/backup\/#website\"},\"datePublished\":\"2022-08-17T13:51:17+00:00\",\"dateModified\":\"2022-08-25T16:15:08+00:00\",\"author\":{\"@id\":\"https:\/\/vsgdover.com\/backup\/#\/schema\/person\/24cde882a5a8132ead6276749c7dbd91\"},\"breadcrumb\":{\"@id\":\"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vsgdover.com\/backup\/customer-service-newsletter\/customer-service-newsletter-august-2022\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/vsgdover.com\/backup\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service Newsletter &#8211; 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