[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”31px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Welcome to our 2022 Customer Service newsletter.\u00a0 This year we will focus on multiple teams in each newsletter.\u00a0 We hope you enjoy learning more about Customer Service and find the other information included helpful.<\/p>\n
Please note that VSG will be closed on Monday, July 4th for Independence day.<\/strong><\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/05\/HD-Tech.jpg” title_text=”HD-Tech” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Heavy Duty Technical Support<\/u><\/strong><\/p>\n Team Members: Customer Service Supervisor: Paul Lee (Center), Product Technical Specialists: Shawn Wehner (Left) & Cameron Rampy (Right)<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/05\/Cameron.png” title_text=”Cameron” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Cameron has worked with VSG since November 15th of 2021.\u00a0 Prior to VSG, Cameron worked in customer service at CVS & Game Stop in Madison. \u00a0Cameron is also a volunteer fire fighter at Walnut Street Fire Department.<\/p>\n Hire Date: November 15th, 2021<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n The HDorders@vsgdover.com<\/span><\/span> will no longer be a valid email for order submittal.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n HD RAI Training Schedule:<\/u><\/strong><\/p>\n September 12th – 14th<\/p>\n October 10th-12th<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/05\/Chief-Tech.jpg” title_text=”Chief-Tech” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n This is the team to call for technical support of all things Chief.\u00a0 From Live Mapping to frame racks and specialty holding, to welding and riveting, we ensure your Chief equipment is backed up with the best technical support in the industry. Visit us at www.chieftechnology.com<\/a>.<\/p>\n Team Members (l-r):\u00a0 Supervisor: Darrell Liter, Technical Specialist: Bryan Brown, Intl. Technical Consultant: Joey Kramer, and Technical Specialists Michael Chatham and John Bliton<\/p>\n Chief Collision Technology Technical Support<\/u><\/strong><\/p>\n \u00a0<\/strong><\/p>\n Contacting Chief Technical Support<\/u><\/strong><\/p>\n Web\u00a0 <\/strong>www.chieftechnology.com<\/strong><\/a>\u00a0 <\/strong>or Lunati Garage at www.lunatigarage.vsgdover.com<\/strong><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/05\/Bryan.jpg” title_text=”Bryan” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Bryan Brown, Technical Specialist & Welder Repair Master Technician<\/strong><\/p>\n Bryan began his career with VSG as an Industrial Maintenance Technician.\u00a0 In mid-2009, he accepted a technical support position with Chief Automotive Technologies and in 2011 expanded his role with Chief as the Welder Repair Master Technician, repairing customer equipment as well as aiding with new product welder evaluations for the Engineering department.<\/p>\n Prior to his career with VSG, Bryan served in the United States Navy and then became an aircraft mechanic for Continental Express Airlines for five years.\u00a0 Bryan\u2019s exceptional knowledge of Chief\u2019s welding products makes him the go-to expert, sought out by customers, partners and even his own team members.\u00a0 Bryan not only provides support and service on all of Chief\u2019s extensive product line, but also provides his background and knowledge to our Engineering and Sales departments on new fusion product evaluations.<\/p>\n Hire Date: <\/strong>July 2006<\/p>\n Hobbies: <\/strong>Hunting, fishing and spending time with my wife and three sons.<\/p>\n My Life<\/strong>: My life revolves around my family.\u00a0 Time with my wife and three sons is most important to me but I set my clock by the various hunting and fishing seasons each year, providing food for my family, and appreciating the outdoors.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Chief equipment warranty periods are based upon product registration.<\/strong> If a product is not registered at the time of installation, then the warranty period is considered to have begun on the Chief invoice date.\u00a0 Register all equipment at the time of installation to ensure the product is covered your customer the full warranty period.<\/p>\n Many customers contact our Tech Support phone lines<\/strong> in order to establish remote PC support for their Chief measuring systems. This can often result in time on hold, waiting for an available rep. \u00a0If you need remote tech support on your measuring system there is no need to call, simply navigate your Chrome or Edge browser to chiefhelp.com<\/strong><\/a>.\u00a0 Scroll to the bottom of the page<\/u>, complete the data requested and click submit (no Session Key is needed).\u00a0 Follow the screen prompts and you will be connected to our remote technical support access without the need for a phone call.\u00a0 Simplify and save time!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Need a Chief product manual? <\/strong>Many of them are readily available on the Chief Technology page.\u00a0 Point your browser to chieftechnology.com<\/a>, h<\/span>over over Training & Support and select Manuals<\/strong> for a wide variety of Chief product User and Parts Manuals.\u00a0 For those who prefer, you may reach the same information via Lunati Garage<\/strong> mobile app or web page at https:\/\/lunatigarage.vsgdover.com\/<\/a> (a login is required).\u00a0 Follow the Training Support<\/strong> link to Manuals<\/strong>.\u00a0 Both sites also offer a training video library. You will also find a link to our I-Car approved, ASE Certified, Collision Theory training courses offered through Chief University.\u00a0 Expand your knowledge and increase your profits!<\/p>\n Chief Technical Support is available<\/strong> Monday thru Friday, 8:00AM to 5:00PM Eastern. Off-hour appointments for specific support tasks can be scheduled with Technical Support via phone or email.\u00a0 See contact info above.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/05\/Wheel-Servicef-Tech.jpg” title_text=”Wheel-Servicef-Tech” align=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Team Members:\u00a0 Supervisor: Bach Johnson (Right), Technical Product Consultant: Nate Monroe (Left)<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Wheel Service recently held an \u201con campus\u201d training at the end of March.\u00a0 This was the first in-person training in over TWO years due to the global pandemic and the attendance was G-R-E-A-T.\u00a0 Our service network partners were very excited to come to our Madison, Indiana campus and get their hands on all of the new wheel service products as well as train on the installation and service of our equipment.<\/p>\n Pictured below, the class is learning how to perform a calibration on both our CCD alignment system and our state-of-the-art 3D alignment system. As an added bonus, all attendees were able to take a tour of our new paint line system.<\/p>\n If you are interested in wheel service training, please check out available dates and times on Lunati Garage in the Rotary University section.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/vsgdover.com\/backup\/wp-content\/uploads\/2022\/05\/Wheel-Service-Training.jpg” title_text=”Wheel-Service-Training” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Rotary has now been selling wheel service equipment for 6 years.\u00a0 We have started to have more inquiries from our service provider network on how to order updated vehicle specifications for our alignment machines.\u00a0 There are two different ways to order specifications for your customers.\u00a0 Both ways will result in your need to download and install new vehicle specifications (DataBase) and token (license) on the target computer.<\/p>\n The first method to order an updated vehicle database is to send in a purchase order with the part number STDA110U to our orders@vsgdover.com<\/u><\/a> team.\u00a0 Your purchase order MUST have the alignment machine\u2019s serial number or smartcard number on it.\u00a0 This method is for one to two types of orders and the discount is \u00a025% off the list price.\u00a0 The Rotary order team will process your order, update it, and then activate the license associated with the serial number\/smartcard number you provided on your purchase order.\u00a0 Once we complete this process, we will reply to the email that the purchase order was sent in on, letting you know that the new token (license) and Database is ready to download and install on the alignment machine.<\/p>\n The second option to order vehicle specifications is to order licenses in multiples of (5) five.\u00a0 When you send in a purchase order for any multiple of (5) five you MUST include a valid email address. Our orders team will enter an order in the quantity you specify on your purchase order, and then you will receive a user name and password along with a web link to a website that you manage your tokens (license) and activate as needed. The discount is 50% off the list price.<\/p>\n *Please allow up to 5-7 days to receive your user name and password.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Utilize Lunati Garage to obtain immediate information for parts lookup, price inquiries, installation questions, and more!<\/p>\n The following information can be found on Lunati Garage:<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manuals (Service, Operation\/Installation), Parts Breakdown<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Training Manuals (Sales & Service) (Digital Print and Videos)<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Field Bulletins and Communications<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Warranty Policy and Procedure Handbook<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Marketing & Sales Material (Digital Catalogs and Videos)<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Pricing, Lead Times, Promotions, and more!<\/p>\n <\/p>\n To sign up for Lunati Garage, send an e-mail to Lunatigarage@vsgdover.com<\/a> with the information following:<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Company Name, VSG Account #, Address, Contact Name, Email, Cell #.<\/p>\n Once you have access, you can connect to Lunati Garage via Web Browser or Mobile Apps:<\/p>\n Web Access: https:\/\/lunatigarage.vsgdover.com\/<\/a><\/p>\n <\/p>\nHeavy Duty Technical Product Support Team<\/h1>\n
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Employee Spotlight<\/h2>\n
Important Changes for Heavy Duty Orders:<\/h1>\n
All Lift and part orders must to be emailed to: Orders@vsgdover.com<\/strong><\/a><\/span><\/h3>\n
Important Dates for HD Tech Support:<\/h1>\n
Chief Technical Support Team<\/h1>\n
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Employee Spotlight<\/h2>\n
Important Reminders from Tech Support<\/h1>\n
Wheel Service Technical Team<\/h1>\n
Wheel Service \u201cDid you know\u201d Tip:<\/h1>\n
Lunati Garage (Digital Content Tool)<\/h1>\n