Media Contact:
DJ Slater, Publicity, DeanHouston+
525 Scott Street, Suite 201
Covington, Kentucky 41011 USA
dj.slater@deanhouston.com

Rotary Announces New Line of Fully Automatic Air Conditioning Recharging Machines Powered ­by TEXA™

MADISON, IN, December 6, 2022 — Rotary, part of Vehicle Service Group^SM (VSG), a Dover company, is excited to announce the launch of its groundbreaking new line of fully automatic air conditioning diagnostic and recharging equipment through Rotary’s recently announced partnership with TEXA.

Unveiled for the first time at the recent 2022 SEMA Show, the new Rotary product line provides North American automotive service professionals with a quick, efficient and cost-effective way to recover, recycle and recharge R134a and R1234yf refrigerant gases.

There are three models launching in spring of 2023:

• The single-gas R3AC50-A (R134a refrigerant compatible)
• The single-gas R3AC60-YF (R1234yf refrigerant compatible)
• The industry-leading dual-gas R3AC80-AYF (both R134a and R1234yf compatible) that automatically purges between gas changes

“These A/C machines, coupled with Rotary’s unparalleled service and support network, are an absolute game-changer,” said Ian Wendler, Vice President & General Manager for VSG Americas. “We look forward to hitting the market this spring with a product that will increase the amount of work shops can perform – and revenue that can be obtained – as we head into the busy A/C season.”

“Based on the high level of excitement and interest that was generated during their debut and demonstration at this year’s SEMA show, it’s clear we have something that automotive service professionals will want to get their hands on sooner rather than later,” Wendler added.

Focused on productivity with super-fast process times, vehicle data updates and superior up-time, the Rotary A/C machines make it possible for service centers to charge more vehicles per year. Each machine can update automatically, receive remote assistance and connect to other devices, such as printers and smartphones. The new product line is also backed by Rotary’s vast service network and industry-leading warranty.

Rotary is currently accepting preorders for Spring 2023 delivery. For more information on how Rotary A/C repair solutions can put more money in your pocket, visit Rotarylift.com/ACCart.

About Rotary:
Rotary is the leading manufacturer of vehicle lifts and wheel service products for use in professional automotive service, commercial truck and transit industries. In 1925, Peter Lunati designed, built and patented the first fully hydraulic automotive lift and gave rise to a new industry. Rotary’s pursuit of innovation has built the world’s most trusted lifts, designed to increase shop efficiency and productivity. Today, there are more Rotary Lift products used in vehicle repair facilities around the world than any other brand. Rotary is part of Vehicle Service Group, an operating company of Dover Corporation’s Engineered Products sector. For more information, visit rotarylift.com.

 About TEXA:

TEXA is a global leader in the design, development and production of multibrand diagnostic tools, exhaust gas analysers, air conditioning recharge stations and telediagnostic devices for cars, bikes, trucks, boats and farm machinery. TEXA has an extensive, worldwide distribution network with an ultra-modern production plant based in Monastier di Treviso, Italy. For more information, visit texausa.com.

 About Vehicle Service Group:
As an operating company of the Dover Corporation, Vehicle Service Group (VSG) offers the world’s premier brands in vehicle lifting, wheel service, collision repair and aftermarket OEM equipment. With over 95 years of experience, we design, test, manufacture, sell and support our products with one thing in mind, our customer. For more information, visit vsgdover.com.

Media Contact:
DJ Slater, Publicity, DeanHouston+
525 Scott Street, Suite 201
Covington, Kentucky 41011 USA
dj.slater@deanhouston.com

VSG Partners with Global Diagnostics Leader TEXA to Expand Rotary’s

Product Line Underneath the Hood

MADISON, IN, October 31, 2022 — Rotary, part of Vehicle Service Group^SM (VSG), a Dover company, is pleased to announce a new partnership with TEXA, a global leader in the design, development and production of diagnostic tools for the vehicle repair industry.

The new “Rotary powered by TEXA™” product lines will provide American automotive service professionals with fully automatic air conditioning charging solutions designed to make the entire process quick, efficient and cost effective.

“With this exciting partnership, we strengthen our commitment to serve the shop with a wide range of Rotary premier service equipment and support that drives results for your business,” said Ian Wendler, Vice President & General Manager for VSG Americas. “AC equipment now complements our full line of vehicle lifts, wheel service, calibration, and alignment products. With TEXA, we’ll be able to go beyond the exterior of the vehicle and further underneath the hood to support repair shops across North America with advanced, simple-to-use technology that will ensure AC jobs get done right faster and more efficiently than ever before.”

The partnership will allow Rotary to add a new level of innovation to its product offering as part of the company’s commitment to “Serving the Shop” by delivering innovative, accurate and reliable equipment and solutions to customers.

For more than 30 years, TEXA has been renowned internationally for developing high-tech automated equipment from exhaust gas analyzers, air conditioning recharge stations and telediagnostic devices for cars, bikes, trucks, boats and farm machinery.

“Our TEXA products are highly technical, but still intuitive enough for automotive mechanics and repair service personnel to use with the upmost degree of accuracy and precision,” said Bruno Vianello, Founder and President of the TEXA Group. “That’s largely due to the fact that we oversee the entire process – from the design and manufacture of each product, the semiconductors, software and all the other components, to the strictest certification standards in-house within an ultra-modern manufacturing plant.”

“We’re incredibly excited to enter into this agreement with such an iconic and forward-thinking brand as Rotary and prepared to support this exciting new offering,” added Dario Peruch, President and Managing Director of TEXA USA.

About Rotary:
Rotary is the leading manufacturer of vehicle lifts and wheel service products for use in professional automotive service, commercial truck and transit industries. In 1925, Peter Lunati designed, built and patented the first fully hydraulic automotive lift and gave rise to a new industry. Rotary’s pursuit of innovation has built the world’s most trusted lifts, designed to increase shop efficiency and productivity. Today, there are more Rotary Lift products used in vehicle repair facilities around the world than any other brand. Rotary is part of Vehicle Service Group, an operating company of Dover Corporation’s Engineered Products sector. For more information, visit rotarylift.com.

 About TEXA:

TEXA is a global leader in the design, development and production of multibrand diagnostic tools, exhaust gas analysers, air conditioning recharge stations and telediagnostic devices for cars, bikes, trucks, boats and farm machinery. TEXA has an extensive, worldwide distribution network with an ultra-modern production plant based in Monastier di Treviso, Italy. For more information, visit texausa.com.

 About Vehicle Service Group:
As an operating company of the Dover Corporation, Vehicle Service Group (VSG) offers the world’s premier brands in vehicle lifting, wheel service, collision repair and aftermarket OEM equipment. With over 95 years of experience, we design, test, manufacture, sell and support our products with one thing in mind, our customer. For more information, visit vsgdover.com.

Media Contact:
DJ Slater, Publicity, DeanHouston+
525 Scott Street, Suite 201
Covington, Kentucky 41011 USA
dj.slater@deanhouston.com

Rotary Debuts New Mobile Advanced Driver Assistance System at the 2022 SEMA Show

Visit Booth #36017 to see the new mobile ADAS up close

MADISON, IN, October 31, 2022 — Rotary, part of Vehicle Service Group^SM (VSG), a Dover company, will showcase its new mobile Advanced Driver Assistance System (ADAS) solution this week as part of its “Serving the Shop” initiative at the 2022 SEMA Show in Las Vegas, Nov. 1-4. Rotary will display the new system at Booth #36017 in the Upper South Hall of the Las Vegas Convention Center.

The new calibration system is powered by TEXA, a global leader in the design, development and production of multibrand diagnostic tools, exhaust gas analyzers, air conditioning recharge stations and telediagnostic devices.

“We are invested in providing our partners, customers and the industry with the most comprehensive set of shop solutions on the market,” said Ian Wendler, Vice President & General Manager for VSG Americas. “Our partnership with TEXA is the beginning of Rotary’s expanded ADAS offering and provides a unique solution to service, repair and calibrate today’s complex vehicles.”

The mobile ADAS solution offers repair service professionals a quick and cost-efficient way to recalibrate cameras, radars, LIDARs and sensors when replacement is required and additional measures are necessary that affect them – such as replacing the windshield and bumper, repairing suspensions, aligning wheels, changing tires and replacing the engine control unit. Providing shop owners and technicians with new and enhanced products highlights Rotary’s commitment to “Serving the Shop” as an industry leader in vehicle service and repair.

“As automobiles continue to evolve with more advanced ADAS technology, so has TEXA’s capacity to develop some of the industry’s most dependable calibration tools for ADAS repair,” said Bruno Vianello, Founder and President of the TEXA Group. “We’re excited to partner with Rotary to offer a mobile ADAS that will help technicians fine-tune these advanced systems more accurately, safely and faster.”

The system helps technicians perform static and dynamic calibrations and reset the ADAS correctly, making it ideal for automotive repair and service shops that need to complete a wide variety of aftermarket ADAS calibrations. Continuously updated software guides technicians step-by-step through each phase of calibration and replacement, which allows for exceptional coverage of new and late model cars and trucks.

“This is the first product to come out of our recently announced partnership,” said Dario Peruch, President and Managing Director of TEXA USA. “It’s exactly what you’d expect to see from Rotary, one of the longest-standing premier automotive service brands and a high-tech automotive diagnostic tool provider – a product that’s advanced enough to handle the demands of new model vehicles yet can easily integrate into any work area within a repair shop.”

Compared to other ADAS systems, Rotary’s uses less space and does not have to be installed in a dedicated service bay. It can be easily transported to other work areas, such as an alignment bay. This offers customers the flexibility needed to allocate labor more efficiently, saving time and money in the process. The focus on providing new and more flexible ADAS solutions to shop owners is all part of Rotary’s commitment to “Serving the Shop.”

At the SEMA Show, Rotary’s product experts will provide a detailed overview of the new mobile ADAS from 11:00-11:15 a.m. on Tuesday, November 1. To sign up to attend the event, visit rotarylift.com/sema-2022

About Rotary:
Rotary is the leading manufacturer of vehicle lifts and wheel service products for use in professional automotive service, commercial truck and transit industries. In 1925, Peter Lunati designed, built and patented the first fully hydraulic automotive lift and gave rise to a new industry. Rotary’s pursuit of innovation has built the world’s most trusted lifts, designed to increase shop efficiency and productivity. Today, there are more Rotary Lift products used in vehicle repair facilities around the world than any other brand. Rotary is part of Vehicle Service Group, an operating company of Dover Corporation’s Engineered Products sector. For more information, visit rotarylift.com.

About TEXA:

TEXA is a global leader in the design, development and production of multibrand diagnostic tools, exhaust gas analysers, air conditioning recharge stations and telediagnostic devices for cars, bikes, trucks, boats and farm machinery. TEXA has an extensive, worldwide distribution network with an ultra-modern production plant based in Monastier di Treviso, Italy. For more information, visit texausa.com.

 About Vehicle Service Group:
As an operating company of the Dover Corporation, Vehicle Service Group (VSG) offers the world’s premier brands in vehicle lifting, wheel service, collision repair and aftermarket OEM equipment. With over 95 years of experience, we design, test, manufacture, sell and support our products with one thing in mind, our customer. For more information, visit vsgdover.com.

Media Contact:
DJ Slater, Publicity, DeanHouston+
525 Scott Street, Suite 201
Covington, Kentucky 41011 USA
dj.slater@deanhouston.com

Rotary and Chief Collision Technology to Attend 2022 SEMA Show in Las Vegas

Visit Booth #36017 November 1-4 for the “Serving the Shop” experience!

MADISON, IN, October 26, 2022 — Rotary and Chief Collision Technology, both part of Vehicle Service Group^SM (VSG), a Dover Company, are excited to announce their “Serving the Shop” program as part of the 2022 SEMA Show, November 1-4, at the Las Vegas Convention Center. This year’s SEMA Show is expected to draw more than 1,800 exhibitors and 130,000 attendees to the world’s leading automotive trade event.

Rotary and Chief will be displaying a full lineup of their industry-leading products, technology and support tools at booth #36017 located in the Upper South Hall. The two iconic brands will be showcasing their commitment to “Serving the Shop” through five key areas:

Mechanical Service and Collision Repair: Increasing productivity, efficiency, profitability and safety with industry-leading products and services that are designed to do just that.

Diagnostics and Calibration: Building greater customer satisfaction and confidence that repairs are done right the first time so drivers can get back on the road faster and safer.

Automotive Transformation: Insights from industry thought and solution leaders that help collision and repair professionals navigate and identify what their shop needs to service the next generation of vehicles.

New Product and Innovation: Future-proofing collision and repair shops with new and innovative products designed to service, diagnose and calibrate anything that rolls into their bays.

Customer Support and Training: First-class support, comprehensive resources and expert training that helps collision and repair professionals be the best at what they do.

“Serving the Shop is about more than offering the cutting-edge products customers need to stay competitive in the marketplace,” said Ian Wendler, Vice President & General Manager for VSG Americas. “It’s about the expertise and the training that goes along with it and providing industry professionals the knowledge to optimize the most critical aspects of their automotive service and repair operations.”

Product and industry experts from Rotary and Chief will be hosting live product demos daily throughout the show. SEMA Show attendees can view product demo schedules and sign up to secure their attendance by visiting https://chieftechnology.com/sema-2022/ and https://rotarylift.com/sema-2022/.

Additionally, at this year’s SEMA show, Chief will commemorate 50 years of cutting-edge innovation, technology and service with a $50,000 product sweepstakes where show attendees can enter to win the following:

Grand Prize: Meridian™ Live Mapping System

Second-Place Prize: MultiMig 522 Aluminum Welder

Third-Place Prize: PNP90 Riveting Tool

The sweepstakes will run Nov. 1-4, 2022. Show attendees must visit booth #36017 and scan the sweepstakes QR code to enter for a chance to win one of the three prizes.

About Rotary:
Rotary is the leading manufacturer of vehicle lifts and wheel service products for use in professional automotive service, commercial truck and transit industries. In 1925, Peter Lunati designed, built and patented the first fully hydraulic automotive lift and gave rise to a new industry. Rotary’s pursuit of innovation has built the world’s most trusted lifts, designed to increase shop efficiency and productivity. Today, there are more Rotary Lift products used in vehicle repair facilities around the world than any other brand. Rotary is part of Vehicle Service Group, an operating company of Dover Corporation’s Engineered Products sector. For more information, visit rotarylift.com.

 About Chief Collision Technology:
Chief is a collision technology leader that provides modern body shops the tools, technology and training needed to perform accurate repairs, including repairs after a hailstorm as part of its Chief Hail Solutions. For 50 years, Chief’s innovative technology solutions have helped shops identify, diagnose, and repair the damage and document that the vehicle was returned to the original manufacturer’s specifications. Chief Collision Technology is part of Vehicle Service Group, an operating company of Dover Corporation’s Engineered Products sector. For more information, visit chieftechnology.com.

 About Vehicle Service Group:
As an operating company of the Dover Corporation, Vehicle Service Group (VSG) offers the world’s premier brands in vehicle lifting, wheel service, collision repair and aftermarket OEM equipment. With over 95 years of experience, we design, test, manufacture, sell and support our products with one thing in mind, our customer. For more information, visit vsgdover.com.

Welcome to our 2022 Customer Service newsletter.  This year we will focus on multiple teams in each newsletter throughout the year.  We hope you enjoy learning more about Customer Service and find the other information included helpful. 

Please note that VSG will be closed on Monday, September 5^th, for Labor Day.

Light Duty Technical Support Team

Light Duty Technical Support

• Responsible for assisting with technical lift issues via calls and email
• Resource for equipment & parts order status
• Assists with part lookup inquiries
• Warranty Management
• Methods to contact Light Duty Technical Support: 800.445.5438 option # 4 or technicalsupport@vsgdover.com

Current Team Members: Customer Service Supervisor: Yancy York, Team Lead: Cody Turner, Technical Support: Cory Hoagland, Tyler Carson, Jason Tucker, Calyb Bentley, Sean Cleary, Alex Curran, Cory Burch, Brian Amick

Important Training Dates:

Quarterly Service Meeting via Teams is scheduled for Friday, September 16^th at 8:00 am EST.

Common Questions for Light Duty:

How do I adjust 2 post cables so my locks hit at the same time? Please refer to the video links below:

https://rotarylift.com/videos/90-know-how-two-post-cable-adjustment/

What type of fluid do I use in my lift? Answer:

ISO/AW32 or equivalent except for the YA12 and RLP/FS77, where ATF Dextron III is preferred.

Do I need an Asymmetric lift, or a symmetric lift, and what’s the difference?

Here is a video to help explain that:

https://rotarylift.com/videos/asymmetric-vs-symmetric/

Boomer’s Background – A History

Once you have access, you can connect to Lunati Garage via Web Browser or Mobile Apps: Web Access: https://lunatigarage.vsgdover.com/

If you have any questions, please contact Lunatigarage@vsgdover.com

Thank You

We hope you enjoyed meeting the Customer Service teams.

Thank you for your business and partnership!

Tammy Harmon
Director of Customer Service

https://vsgdover.com/backup/social-media/

Welcome to our 2022 Customer Service newsletter.  This year we will focus on multiple teams in each newsletter.  We hope you enjoy learning more about Customer Service and find the other information included helpful.

Please note that VSG will be closed on Monday, July 4th for Independence day.

Heavy Duty Technical Product Support Team

Heavy Duty Technical Support

• Responsible for assisting with technical lift issues via calls and email
• Resource for equipment & parts order status
• Assists with part lookup inquiries
• Warranty Management
• Methods to contact Heavy Duty Technical Support: 800.445.5438 option # 5 or HDtechnicalsupport@vsgdover.com

Team Members: Customer Service Supervisor: Paul Lee (Center), Product Technical Specialists: Shawn Wehner (Left) & Cameron Rampy (Right)

Employee Spotlight

Cameron has worked with VSG since November 15th of 2021.  Prior to VSG, Cameron worked in customer service at CVS & Game Stop in Madison.  Cameron is also a volunteer fire fighter at Walnut Street Fire Department.

Hire Date: November 15th, 2021

Important Dates for HD Tech Support:

HD RAI Training Schedule:

September 12th – 14th

October 10th-12th

Chief Technical Support Team

This is the team to call for technical support of all things Chief.  From Live Mapping to frame racks and specialty holding, to welding and riveting, we ensure your Chief equipment is backed up with the best technical support in the industry. Visit us at www.chieftechnology.com.

Team Members (l-r):  Supervisor: Darrell Liter, Technical Specialist: Bryan Brown, Intl. Technical Consultant: Joey Kramer, and Technical Specialists Michael Chatham and John Bliton

Chief Collision Technology Technical Support

• Support for Chief Live Mapping systems
• Troubleshooting and repair of all Chief measuring systems and Genesis software
• Genesis software & vehicle specifications updates
• Assistance with measuring problems and systems operational guidance
• Diagnosis of laser scanners and order entry for laser exchanges and repairs
• Support and troubleshooting of Chief frame racks
• Support, troubleshooting and bench repairs of Chief welding and riveting equipment
• Assistance with technical documentation, parts guidance and repair methodology
• Distributor training and support
• Warranty support of all Chief equipment

Contacting Chief Technical Support

• Email to techsupport@chiefautomotive.com
• Remote computer access (for Measuring Systems) at chiefhelp.com
• Phone (800) 445-9262 Option #3

Web  www.chieftechnology.com  or Lunati Garage at www.lunatigarage.vsgdover.com

Employee Spotlight

Bryan Brown, Technical Specialist & Welder Repair Master Technician

Bryan began his career with VSG as an Industrial Maintenance Technician.  In mid-2009, he accepted a technical support position with Chief Automotive Technologies and in 2011 expanded his role with Chief as the Welder Repair Master Technician, repairing customer equipment as well as aiding with new product welder evaluations for the Engineering department.

Prior to his career with VSG, Bryan served in the United States Navy and then became an aircraft mechanic for Continental Express Airlines for five years.  Bryan’s exceptional knowledge of Chief’s welding products makes him the go-to expert, sought out by customers, partners and even his own team members.  Bryan not only provides support and service on all of Chief’s extensive product line, but also provides his background and knowledge to our Engineering and Sales departments on new fusion product evaluations.

Hire Date: July 2006

Hobbies: Hunting, fishing and spending time with my wife and three sons.

My Life: My life revolves around my family.  Time with my wife and three sons is most important to me but I set my clock by the various hunting and fishing seasons each year, providing food for my family, and appreciating the outdoors.

Need a Chief product manual? Many of them are readily available on the Chief Technology page.  Point your browser to chieftechnology.com, hover over Training & Support and select Manuals for a wide variety of Chief product User and Parts Manuals.  For those who prefer, you may reach the same information via Lunati Garage mobile app or web page at https://lunatigarage.vsgdover.com/ (a login is required).  Follow the Training Support link to Manuals.  Both sites also offer a training video library. You will also find a link to our I-Car approved, ASE Certified, Collision Theory training courses offered through Chief University.  Expand your knowledge and increase your profits!

Chief Technical Support is available Monday thru Friday, 8:00AM to 5:00PM Eastern. Off-hour appointments for specific support tasks can be scheduled with Technical Support via phone or email.  See contact info above.

Wheel Service Technical Team

Wheel Service recently held an “on campus” training at the end of March.  This was the first in-person training in over TWO years due to the global pandemic and the attendance was G-R-E-A-T.  Our service network partners were very excited to come to our Madison, Indiana campus and get their hands on all of the new wheel service products as well as train on the installation and service of our equipment.

Pictured below, the class is learning how to perform a calibration on both our CCD alignment system and our state-of-the-art 3D alignment system. As an added bonus, all attendees were able to take a tour of our new paint line system.

If you are interested in wheel service training, please check out available dates and times on Lunati Garage in the Rotary University section.

Wheel Service “Did you know” Tip:

Rotary has now been selling wheel service equipment for 6 years.  We have started to have more inquiries from our service provider network on how to order updated vehicle specifications for our alignment machines.  There are two different ways to order specifications for your customers.  Both ways will result in your need to download and install new vehicle specifications (DataBase) and token (license) on the target computer.

The first method to order an updated vehicle database is to send in a purchase order with the part number STDA110U to our orders@vsgdover.com team.  Your purchase order MUST have the alignment machine’s serial number or smartcard number on it.  This method is for one to two types of orders and the discount is  25% off the list price.  The Rotary order team will process your order, update it, and then activate the license associated with the serial number/smartcard number you provided on your purchase order.  Once we complete this process, we will reply to the email that the purchase order was sent in on, letting you know that the new token (license) and Database is ready to download and install on the alignment machine.

The second option to order vehicle specifications is to order licenses in multiples of (5) five.  When you send in a purchase order for any multiple of (5) five you MUST include a valid email address. Our orders team will enter an order in the quantity you specify on your purchase order, and then you will receive a user name and password along with a web link to a website that you manage your tokens (license) and activate as needed. The discount is 50% off the list price.

*Please allow up to 5-7 days to receive your user name and password.

Thank You

We hope you enjoyed meeting the Customer Service teams.

Thank you for your business and partnership!

Tammy Harmon
Director of Customer Service

https://vsgdover.com/backup/social-media/

Welcome to our 2022 Customer Service newsletter.  This year we will focus on multiple teams in each newsletter throughout the year.  We hope you enjoy learning more about Customer Service and find the other information included helpful.

Please note that VSG will be closed on Friday, April 15^th for Good Friday and Monday, May 30^th for Memorial Day.

Order Entry Team

This is the team that handles all your ordering needs.  From how to place an order, to maintaining an order, or what is the status of an order. This group ensures you receive the product you need.

• Receives purchase orders, verifies pricing, & enters orders
  • Orders received via email (cases on Salesforce), processors, fax, and phone in
  • Processed over 74,000 orders in 2021
• Maintains orders per customer or production change requests
• Resource for equipment & parts inquiries
• Methods to place an order:
  • On Rotary Distributor Web (RDW)
  • Emailed to orders@vsgdover.com
  • Faxed to 800.822.6502
  • Parts orders can be called into 800.445.5438

Current Team Members: Customer Service Supervisor: Josh Patterson, Product Technical Specialist: Donnie Bruther, International Sales Specialist: Chelsea Burch, and Order Management Coordinators: Kelly Moore, Allison Bergey, and Arvina Atchison

Employee Spotlight

Arvina Atchison, Order Management Coordinator

Arvina has worked with VSG since April of 2021 and joined full-time in November of 2021. She works out of our Warn facility near Portland, Oregon. This gives our department some West Coast support after normal business hours. Prior to VSG, Arvina worked for U-Haul Corporate in Phoenix, AZ as a Web Team Counselor in Customer Service for 12 ½ years.

 Hire Date: November 2021

Hobbies: Community service volunteering, DIY projects, collecting snowmen figures, and baking goodies with my grandchildren.

My Life: I was raised mostly in Washington state. Needing a change, I moved to Phoenix, AZ in 2002 with my two children (Orlando and Yazzmine). I raised my family and enjoyed fun in the sun. I moved back home to Oregon in January 2021 to be closer to my mother. Now, both of my children and their families live here as well. Outside of work, I volunteer in my community doing fundraisers and holiday events for those in need. I also enjoy spending time with my 6 grandchildren, baking, and going on outings to create memories and fun adventures.

Favorite Sports Teams: Seattle Seahawks, Portland Trail Blazers, and Arizona Diamondbacks

Milestone Anniversaries

Josh Patterson, Order Management Supervisor: 5-Year Anniversary 

Josh started in Rotary Technical Support and prior to VSG, worked 4 years in a similar position at Cummins Inc., in Columbus, Indiana.  In September of 2020, Josh was promoted to Order Management Supervisor, and just recently joined the Inside Sales team with the Orders team.

On March 13, Josh celebrated his 5-year Anniversary at VSG.

Hire Date: March 2017

Hobbies: Recreational league tennis, attending live music events, and traveling with my family

My Life: I was raised and still live in Seymour, IN which is about a 45-minute commute to VSG. I enjoy and have always been involved in customer service positions. Outside of work, I spend as much time as possible with my wife (Monika) and two sons (Collin and Mason). Right now, our lives are pretty consumed with the boys’ extracurricular activities which include band, Cub Scouts, and every sports league under the sun.

Favorite Sports Teams: Indiana Hoosiers, St. Louis Cardinals, Indiana Pacers, and Indianapolis Colts

ServAll Team

This is the team that works with you regarding completing work for our mutual customers who are our national accounts and part of the ServAll program. We dispatch service and inspection requests, handle the quotes for the additional work that is required on-site, ship you lifts for installation, and process your invoices for payment.

• Responsible for managing the service and installations for our National Accounts.
  • Invoicing – calculate invoices from our Service Network to prepare for the debiting & crediting process.
  • Quoting – process quotes for all accounts.
  • Dispatching – responsible for receiving and sending out work orders to the field.
    • In 2021 we processed 11,331 tickets for service, inspection and/or installation
  • Corporate Communication – manage the flow of work occurring at the store levels by our service providers and communicating with those at the national account corporate office, to minimize each bays downtime.
  • Methods to contact ServAll: 800-943-5438 or servall@vsgdover.com

Current Team Members: Customer Service Supervisor:  Trinady Abbott, ServAll Administrative Assistant: Sharon Michael, ServAll Product Consultants: Cheryl Taylor, Sara Mahoney, Emma Estes, Santana Knotts, Briana Siracuse, and Carson Hambrick

Employee Spotlight

Briana Siracuse, ServAll Product Consultant

Briana is fairly new to Rotary Lift, as she joined the Servall team in late January. Currently, Briana is learning about each of the accounts and all the various tasks within the department. She will continue to learn and broaden her knowledge in the coming months. So, if you haven’t worked with Briana yet, you likely will in the near future!

Hire Date: January 24, 2022

Hobbies: I love to bake but can’t cook to save my life! I like to make cookies, cakes, and cupcakes but if it’s something savory—count me out. I could probably burn boiled water! Other than that, I enjoy photography, following inclement weather, astrology, hoarding makeup, and listening to true crime podcasts. When I’m actually at home and have time to relax, I like to just hang out with my husband, my son, and my cats.

My Life: Madison is and always will be my home! I was born and raised here and no matter how many times I move away, I keep coming back! I graduated from MCHS in 2004 and went to Ivy Tech for business/ marketing—which is still in progress almost 20 years later!  I have an amazing 14-year-old son named Boston that goes to Southwestern and plays drums in the marching band. This June my husband Michael and I will be celebrating 10 years of wedded bliss!

Milestone Anniversaries

Trinady Abbott, Customer Service Supervisor – 15 Year Anniversary

Trinady began her career in ServAll where she has been the lead contact for multiple accounts over the years. She went from ServAll Product Consultant to Senior Product Consultant then to Supervisor in 2013. During this time, the team has grown and processes for our accounts have changed but serving our national accounts and working with our service providers has remained constant and the most enjoyable piece of being a part of the VSG team.

Trinady celebrated her 15-year Anniversary at VSG on January 22nd.

Hire Date: January 2007

Hobbies: Anything sports related, including chasing our kiddos from one sport to another, spending time with family, walking Harper our Great Dane, visiting breweries & wineries with friends. 

My Life: I have resided most of my life in Madison, though spent a lot of time in Cincinnati, where a large portion of my family resides. I graduated from Hanover College in 2006 with my Bachelor of Arts degree in Communication. My fiancé Fred and I have three children together (Camden 24, Jeter 14, & Jadelyn 14) plus our many four-legged babies.

 Cheryl Taylor, ServAll Product Consultant – 5 Year Anniversary

Cheryl Taylor was hired as a full-time ServAll employee in March 2017; however, she had been in ServAll 18 months prior as a temp. She is the point person for Monro Muffler, checks the inspections received, as well as calculates invoices for most accounts.

Cheryl will celebrate her 5-year Anniversary at VSG on March 20^th. 

Hire Date: March 2017

Hobbies: I enjoy old movies, outside activities, and traveling in the US.

My Life: I live in Jefferson Co., married to my husband Dave for 43 years, have three children – Merilee, Melody, and David, and 12 grandchildren to enjoy and spoil!

Light Duty Technical Product Support Team

They are a knowledgeable group of individuals who can help with anything related to lifts. From how to troubleshoot issues during install, to providing technical information about all of our lifting products. If you are looking for an expert, then this is who you call. They rise to the occasion, so your lifts rise to everyone else’s.

Light Duty Technical Support

• Responsible for assisting with technical lift issues via calls and emails
  • Handled 103,319 calls in 2021
•  Resource for equipment & parts order status
•  Assists with part lookup inquiries
• Warranty Management

• Methods to contact Light Duty Technical Support: 800.445.5438 or technicalsupport@vsgdover.com

Current Team Members: Customer Service Supervisor:  Yancy York, Team Lead: Cody Turner, Technical Product Consultants: Calyb Bentley, Cory Burch, Tyler Carson, Sean Cleary, Alex Curran, Cory Hoagland, Sidney Thevenow, and Jason Tucker 

Employee Spotlight

Alex Curran, Technical Product Consultant

Hire date: Dec 6, 2021.

Hobbies: Playing golf, as well as spending time with my wife Lauren and daughter Saylor

My life: I am a graduate of Switzerland County High School and have previously worked in Customer Service before beginning my career with VSG.

Cody Turner, Team Lead Technical Product Consultant

Congratulations to Cody Turner, who was the Top Call Taker Again for 2021 for Technical Support.

Thank you, Cody!